Return & Refund Policy
14-Day Return Window
You have 14 calendar days from the date of delivery to initiate a return.
Eligibility Criteria:
• Items must be unused, unwashed, and in original condition
• All tags must be attached and original packaging intact
• A valid order number or receipt must be provided
How to Start a Return:
Email us at innovateclouk@gmail.com with your order number and reason for return.
If your return is approved, we will send you return instructions and the return address.
⚠️ Please do not send back any items without prior approval — unauthorized returns will be refused.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
Email: innovateclouk@gmail.com
Non-Returnable Items
The following items are excluded from our return policy:
• Final sale / clearance items
• Custom or personalized products
• Gift cards and digital downloads
• Hygiene items (eg skincare or cosmetics)
• Perishable goods (eg food, plants, flowers)
• Hazardous materials (eg flammable substances)
If you are unsure whether your item is returnable, feel free to contact us before purchasing.
Exchanges
If you would like to exchange an item for a different size, color, or product:
- Initiate a return request using the steps above
- Once approved and refunded, place a new order for the desired item
Refunds
Refunds are processed within 10 business days after we receive and inspect your return.
Funds will be issued to your original payment method. Depending on your bank, processing may take an additional 3-5 business days.
Haven't received your refund?
Please contact us if your refund hasn't appeared within 15 business days after approval.
Order Cancellations
You may cancel your order within 30 minutes of placing it by emailing us at innovateclouk@gmail.com .
After this time frame, cancellations are no longer possible due to automatic processing.
UK & EU Customers
If your order is delivered to the United Kingdom or European Union, you are entitled under consumer protection law to withdraw from the purchase within 14 days without stating a reason.
• Items must be in unused and resaleable condition
• Include proof of purchase with your return
Contact Information
InnovateClo
Maximilian Novozhilov
Blumenstraße 40
82383 Hohenpeißenberg
Email: innovateclouk@gmail.com
Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.